Return & Refund Policy

Eligibility

Contact us within 30 calendar days of delivery. The item must be unused, in the condition received, and returned with its included parts and original packaging when reasonably possible. Proof of purchase is required.

Damaged, defective, or incorrect orders

Contact us promptly with your order number and clear photos of the item and packaging. If we confirm that the order arrived damaged, defective, or incorrect, Vretok will provide return instructions and cover the approved return shipping cost.

Change-of-mind returns

For an eligible change-of-mind return, the customer is responsible for return shipping. Original shipping upgrades, if any, are not refundable. No restocking fee is charged when the item is returned in the required condition.

How to start a return

1. Contact customer support before sending anything.
2. Wait for approval and the return address or label instructions.
3. Pack the item securely and use a trackable service.

Returns sent without approval may be delayed or refused. The business address shown on this website is not automatically a return destination.

Inspection, refunds, and exchanges

We inspect returned items after receipt. Approved refunds are submitted to the original payment method within 5 business days; your bank or payment provider may need additional time to post the credit. If you want another item, return the original item and place a new order after the return is approved.