Return & Exchange Policy
Eligible items can be returned by mail within 30 days of delivery. This store policy does not limit your statutory consumer rights.
Quick Overview
At Vretok, your satisfaction matters. Contact us before sending anything back so we can confirm eligibility and provide return instructions.
1. Returns
We accept eligible change-of-mind and faulty-item returns within 30 days after delivery. For most online purchases, UK law also gives you 14 days from delivery to notify us that you are cancelling, followed by 14 days to send the goods back. This policy does not limit those rights.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can review and resolve it.
Change of Mind
If the fit, colour, or style is not right, contact us within 30 days of delivery. You may inspect an item as you would in a shop; handling beyond what is needed to establish its nature and characteristics may reduce the refund where the law allows.
2. Exchanges
Exchanges are accepted when replacement stock is available. If you need a different size, colour, or model, contact us within 30 days of delivery.
3. Return Window & Conditions
Your item should be:
- In the condition received, with no damage or wear beyond reasonable inspection.
- Returned with original tags, hygiene liners, packaging, and included parts where reasonably possible.
- Accompanied by proof of purchase, such as an order number or confirmation email.
- Free from post-delivery damage caused after receipt.
4. How to Return by Mail
- Contact us at contact@vretok.shop with your order number.
- Wait for return instructions and a free prepaid return label before sending the item back. Vretok covers return postage for eligible change-of-mind, faulty, damaged, and incorrect-item returns.
- Pack the item securely and use a trackable postal or courier service.
- After inspection, approved refunds are processed to the original payment method.
5. No Restocking Fee
We do not charge a restocking fee. Original standard shipping is free, so there is no outbound shipping charge to refund.
6. Refund Processing
- All approved refunds: issued within 5 business days of receiving your return or proof of dispatch, to your original payment method.
- For statutory cancellations, the five-business-day period starts when we receive the returned goods or proof they were sent, whichever comes first. This faster timeframe does not limit your statutory rights.
- For statutory cancellations, the refund includes the cost of our least expensive standard delivery option. Any upgrade to express delivery is not refunded.
- Your bank or payment provider may need additional time to post the credit.
Our Promise
If something is not right with your Vretok order, we will listen, review the issue, and work toward a fair resolution as quickly as possible.
